Privacy Policy

1. Introduction

Rebasoft Limited (“Rebasoft”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018. This policy explains how we collect, use, share, and protect your personal data.

2. Who We Collect Data From

We collect and process personal data from:

Customers (including their staff and representatives)
Partners, resellers, and service providers (including their staff and representatives)
Website visitors and users of our products and services
Individuals who contact us with enquiries or complaints

3. How We Collect Your Personal Data

We collect your personal data from a variety of sources, including:

Directly from you: When you request a quote, check availability, open an account, visit our website, complete a survey, or contact us (via phone, email, live chat, website, social media, or in person)
Automatically: When you use our website (see our https://www.rebasoft.net/cookie-policy)
From third parties: Such as resellers, partners, credit reference agencies, and other service providers

4. Types of Personal Data We Collect

Depending on your interaction with us, we may collect:

Name, job title, company details, contact address, email address, telephone number
Financial details (for individual customers), date of birth, credit check data
Information provided in enquiries or complaints, including legal documentation or supplier account details
Website usage data (via cookies and analytics tools)
Partner/reseller business credentials, communications, and programme participation details

5. Purposes and Lawful Bases for Processing

We process your personal data for the following purposes and lawful bases:

Purpose	Lawful Basis
To provide quotes, deliver products/services	Contract
To manage accounts, validate invoices, collect payments	Contract, Legal Obligation
To communicate about your account (bills, statements)	Contract, Legal Obligation
To resolve enquiries or complaints	Contract, Legitimate Interests
To comply with legal and regulatory obligations	Legal Obligation
To verify your identity	Legal Obligation
For fraud prevention and security	Legal Obligation, Legitimate Interests
For marketing and customer/partner relationship management	Legitimate Interests (with opt-out) or Consent (where required)
For management information and business improvement	Legitimate Interests
To manage and administer partner/reseller programmes	Contract, Legitimate Interests

6. Marketing

We may send you information about products and services that may benefit you by post, telephone, or electronic means. You can opt out or update your preferences at any time by unsubscribing from our emails or contacting us:

Telephone: +44 0800 799 7322
Email: support@rebasoft.net
Post: Customer Services, Rebasoft, Albany House, 14 Shute End, Wokingham, Berkshire, RG40 1BJ

We will never sell your data to third parties for marketing purposes.

7. Sharing Your Personal Data

We may share your personal data with:

Third-party sellers or partners (if you interact with them to generate a quote or purchase)
Fraud prevention and credit reference agencies
Outsourced contact centres, debt collection agencies, payment providers, printing and distribution services
Industry regulators, legal and tax advisors, IT service providers, marketing and survey agencies
Our group companies and vendors, where necessary for internal administration, service delivery, or compliance
Law enforcement or government bodies, where required by law

Any third parties with whom we share your data are subject to privacy and security obligations consistent with this policy and applicable law.

8. International Transfers

If we transfer your personal data outside the UK or European Economic Area, we will ensure appropriate safeguards are in place (such as adequacy decisions or standard contractual clauses).

9. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law.

10. Your Rights

You have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at support@rebasoft.net or the address above.

11. Partner and Reseller Information

We collect and process information about our business partners and resellers (including their staff and representatives) to manage our business relationships, fulfil contractual obligations, provide support, and for legitimate business purposes such as administration, compliance, and fraud prevention. This may include names, contact details, job titles, business credentials, and communications with us.

Partner information may be shared with our group companies, service providers, and as required by law. Partners and their staff have the same rights as other data subjects under UK GDPR.

12. Updates to This Policy

We may update this policy from time to time. The latest version will always be available at https://www.rebasoft.net/privacy-policy.

Contact Us:

If you have any questions about this policy or how we handle your personal data, please contact us.